Terms & Conditions

Delivery & Shipping

FREE Delivery

We offer FREE UK mainland delivery on:

• All vacuum cleaner purchases (any value)
• Orders over £200 (filters, accessories, and mixed orders)

FREE delivery applies to UK mainland addresses only. Slightly higher delivery charges apply to Scottish Highlands & Islands (£15.95), Northern Ireland (£15.95), and Offshore Islands including Channel Islands and Isle of Man (£24.95)

Standard Delivery

For orders under £200 that don't include a vacuum cleaner, shipping costs are calculated on the total weight of your order at checkout. Delivery options include Royal Mail First Class (£5.29-£7.65) or Courier Delivery (£10.95)

Delivery Timeline

We aim to process and dispatch all orders within 2 working days although many orders will be processed and dispatched sooner. Type-H asbestos vacuums require 1 working day for DOP testing before despatch. Most orders arrive within 2-3 working days from order placement.

Full delivery information including international shipping can be found on our Shipping Information page

Pricing/VAT

All of the prices shown on our web site are in UK Pounds Sterling (£) and are exclusive of VAT. VAT at 20% will be added at the checkout

Unless otherwise agreed all payments are to be made in full prior to shipment. All payments made must be in UK Pounds Sterling (£). If UK Pounds Sterling (£) is not your currency, the amount you actually pay will be dependant upon the exchange rate at the time your transaction is processed

Purchase Orders

Purchase Orders for items on the site are welcomed from all UK public sector organisations. Please remember to include your PO number when placing your order via this method

The Purchase Order method is also available for customers who have set up a formal account with us. Please contact us if you feel that you require a credit account

EU VAT Registered Customers

Customers based in the EU that are VAT registered should contact us to enable VAT exemption on their account. This will waive any VAT due on the items that you purchase through the site

International Order Process

All orders to be shipped outside of the UK will be subject to the following order process:

1. Customer places order on the website
2. Shipping quotation is obtained
3. Customer approves the shipping cost
4. Pro-forma invoice sent to customer for payment
5. Customer makes payment
6. Goods are shipped

International orders may be subject to import duties and taxes in the destination country, which are the responsibility of the customer

Returns/Refunds/Exchange/Restocking Fee

Faulty or Damaged Items

In the unlikely event that the items you receive are damaged or are faulty we will issue you with a replacement product

Non-Faulty Returns

If the items you are returning are not faulty or damaged they will be subject to a restocking fee of 20% of the product purchase price to cover administrative costs and fees. You must return them to us (at your cost) in their original condition and in their original packaging, within 7 days of receipt, to receive a replacement product or a refund

Returns Process

You will need to notify us first to receive a returns number. Please contact us stating your name, address, order number and reason for return/exchange. You will be issued with a returns number which must be clearly marked on the returned package. Items returned without this number will not be accepted

We will aim to respond to your order return/exchange request within 24 hours. Refunds will be made within 30 days of return of the items

Security

Security is of the utmost importance to us. All transactions that take place through this website are processed securely via the Opayo payment processing service. All data is protected using the most advanced methods available and we do not store financial information like credit card numbers or personal information on this site

General

All brand names and trademarks are the properties of their respective holders and are referred to for descriptive purposes only. Any dispute or claim which cannot be settled amicably shall be referred to arbitration. These conditions and all agreements shall be governed by English law

Company Information

Trading Name: www.atrixvacuums.co.uk

Company: Cleaner Systems Ltd

Registered in England: Company No. 05163873

Registered Address:
50 Richmond Road
Solihull
West Midlands
B92 7RP

VAT Number: GB 842 5958 95

Phone: 0800 756 1331

Email: info@atrixvacuums.co.uk